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litigation and arbitration

Electronic Complaints Book

We are a family owned and operated business.

The Online Complaints Book was created within the scope of the “SIMPLEX + 2016” program, as a measure of administrative simplification, and involves the General Directorate of Consumers and regulators from different sectors.

It is a platform on which it is possible to submit a complaint, as it could present in the Complaints Book in physical format, or to request information on essential public services.

We are a family owned and operated business.

Thus, consumers can now exercise their right to submit a complaint electronically, and can expect a response to their complaint within a maximum period of 15 working days, just as if they did so in the physical format of the complaints book.

We are a family owned and operated business.

You also have the possibility to put doubts / questions to the regulatory authority of the sector in question, for example in relation to deadlines, prescriptions, or applicable legislation, which you can use to better justify your complaint.

We are a family owned and operated business.

To file a complaint or complaint in the Online Complaints Book, you must have an email address.

Start by accessing the home page of the Electronic Complaints Book (click on the following image) and selecting the option “Make a Complaint”.

We are a family owned and operated business.


Alternative Dispute Resolution


Pursuant to Law 144/2015 of 8 September, for the purposes of out-of-court resolution of disputes relating to contractual obligations resulting from signed service provision contracts, the user may use the following alternative dispute resolution entity ( RAL): LISBON ARBITRATION CENTER, located at Rua dos Douradores, 108 2nd, 1100-207 Lisbon, with more information at

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